Service Delivery Policy

Razorpay labels this category as shipping. Party-Planner provides event booking services, not physical goods, so there is no physical shipping.

1. What is delivered

Party-Planner delivers booking coordination for corporate events, including venue coordination, food coordination, activity coordination, payment collection and supplier communication for the agreed booking.

2. No physical shipping

No physical product is packed, shipped or delivered by courier. Service delivery means the confirmed event service is coordinated for the agreed date, venue, package and head count.

3. Booking confirmation

Submitting the booking form returns a booking reference on screen, in the form PP followed by a code. That reference is the record of the request, so keep it: it identifies the booking in every later conversation, and the payment page uses it. After the 25% advance is paid through Razorpay, the payment page shows the booking as paid against that reference. The remaining balance is paid as stated for the booking.

3a. What we do not send

We do not send an email confirmation, because Party-Planner has no working email address yet. Our team confirms the booking and the invoice by phone or WhatsApp on +91 7417795407, within 24 hours of the request. When an email address exists, this page will say so.

4. Service location

Services are delivered at the agreed venue or supplier location in Noida, Uttar Pradesh, India, unless the written booking confirmation states another approved location.

5. Buyer responsibilities

The buyer must provide accurate event date, head count, contact details, billing information, access requirements, dietary requirements and other operational details needed for fulfilment.

6. Supplier responsibilities

Suppliers are responsible for delivering the venue, food, catering, activity or related service described in the confirmed booking and for maintaining applicable licences and permissions.

7. Service changes

If the buyer requests a change, we will coordinate with the relevant supplier and confirm any price, availability or tax impact before the change is accepted.

8. Failed or deficient delivery

If a confirmed service is not delivered as agreed, contact us with the booking reference and issue details. Refunds or corrections are handled under the Cancellation and Refund Policy.

9. Contact

For service delivery support, call or WhatsApp +91 7417795407.

10. Entity details

This service is operated by Party-Planner (a sole proprietorship operated by Saurav Gupta) from Amrapali Silicon City, Sector 76, Noida, Uttar Pradesh 201309. Goods and Services Tax (GST) and Tax Collected at Source (TCS) treatment is disclosed on the Pricing page where applicable.