Cancellation and Refund Policy

This policy explains how cancellations and refunds work for Party-Planner bookings operated by Party-Planner (a sole proprietorship operated by Saurav Gupta) from Amrapali Silicon City, Sector 76, Noida, Uttar Pradesh 201309.

1. Payment structure

A 25% advance confirms a booking. The balance is due before the event, as stated on the booking confirmation. Payments are processed by Razorpay.

2. Cancellation by the buyer

Cancellation terms are not settled yet. Party-Planner is pre launch, supplier terms differ by venue, and we have no standard term to quote, so we do not state one here. Ask us for your venue's terms before you pay, on +91 7417795407, and we will confirm them in writing.

Two things hold whatever the venue says. There is no hidden cancellation charge. Any buyer cancellation charge will never exceed the charge we would bear ourselves for cancelling the same booking.

3. Cancellation by Party-Planner

If Party-Planner cancels a confirmed booking and no comparable alternative is accepted by you, you receive a 100% refund of amounts paid for that booking.

4. Cancellation by the supplier

If the supplier cancels, we will either source a comparable alternative for your approval or refund the amounts paid for the affected booking.

5. Force majeure

Events outside reasonable control, including natural disaster, government order, venue closure, public safety restriction or similar events, are handled according to the supplier terms disclosed for the booking and applicable law.

6. Refund method

Approved refunds are returned to the original Razorpay payment method where possible. If the original method is unavailable, we may request lawful bank details from the buyer organisation to complete the refund.

7. Non refundable fees

We do not charge a buyer convenience fee today. If a non refundable fee is ever introduced, it will be clearly shown before checkout.

8. Service deficiency

If the delivered service does not match the confirmed booking, report it with the booking reference, date, supplier name and supporting details. We will investigate with the supplier and propose refund, correction or escalation where appropriate.

9. How to cancel or request a refund

Call or WhatsApp +91 7417795407. Each request receives a unique ticket number.

10. How long a refund takes

We acknowledge a refund request within 24 hours and decide it within 15 working days, which is the same timeline as the grievance process on the Contact page.

Once an approved refund is sent, how long it takes to appear is decided by Razorpay and your bank rather than by us. Razorpay publishes these times for a normal refund: credit or debit card 5 to 10 working days, netbanking 2 to 10 working days, Unified Payments Interface (UPI) 2 to 7 working days, wallet 0 to 3 working days (source: Razorpay documentation on normal refunds, read 6 September 2026). We give you the refund reference so you can trace it with your bank.

11. Taxes and payment processor

Goods and Services Tax (GST), Tax Collected at Source (TCS) and Razorpay payment handling may affect how refunds appear in invoices, settlements and statements. We will state the applicable treatment on the refund confirmation.